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Objection handling

Navigating difficult conversations

Challenges, disagreement and difficult questions can be stressful. But if we can handle them well they become an opportunity to connect and build a relationship. We will help you with a range of techniques to forge a positive outcome when things get tough.

Objectives: 

  • Create a safe conversation

  • Avoid further conflict and misunderstanding

  • Build a collaborative relationship 

  • Get to the heart of the issue

Content: 

  • Managing yourself

  • Building a connection

  • Questioning and listening

  • ‘Real-life’ practice and coaching 

Typical duration:

1 day

Delivery:

Small group session

Remote or face-to-face 

Ask us about:

Follow-up practice

Who it's for: 

Anyone dealing with humans

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We're always happy to talk about how we could help.

Get in touch

Pop us an email and we’ll contact you at your convenience 

hello@kindredskills.com

7 Bell Yard

London

WC2A 2JR

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