Objection handling

Navigating difficult conversations

Challenges, disagreement and difficult questions can be stressful. But if we can handle them well they become an opportunity to connect and build a relationship. We will help you with a range of techniques to forge a positive outcome when things get tough.

Objectives: 

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• Create a safe conversation

• Avoid further conflict and misunderstanding

• Build a collaborative relationship 

• Get to the heart of the issue

Content: 

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• Managing yourself

• Building a connection

• Questioning and listening

• ‘Real-life’ practice and coaching 

Typical duration:

1 day

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Delivery:

Small group session

Remote or face-to-face 

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Ask us about:

Follow-up practice

Related Courses

Sales

Meetings

Leave the selling books on the shelf with the Wall Street VHS. We’ll look at authentically building a relationship, uncovering opportunities and meeting needs. 

Presentation

Skills

From structure and slides to what to do with your hands. We’ve got you covered with techniques from our careers in theatre, TV and film plus decades of experience coaching people all around the world. 

Pitch

Bootcamp

We’ll help you whip your pitch into shape and make the most of your opportunity. Content, slides and delivery style will all get a thorough workout. Press-ups optional.